Shop Terms & Conditions

Membership is only activated upon purchase of our introductory wine parcel. By joining, you commit to receiving our scheduled seasonal loyalty club shipments. All members have access to a variety of  special Loyalty club benefits (subject to availability). Membership can be cancelled in writing at any time but will must be received in due time before the next impending shipment. Cancellation will result in termination of your membership and all associated benefits.

Pricing

We may changes prices at any time, without notice.  All products are listed subject to availability. As a member you receive a discount applicable to cellar door pricing which include Value Added Tax (VAT), currently at 14%, You must pay all charges free of set-off, charges or deductions.

Facilities

Complimentary wine tastings, Eco tours, private tastings and the use of venue facilities must be booked well in advance.

Acceptance

We shall acknowledge your application via email. Our acknowledgement of this constitutes legal acceptance, at which point a binding contract of sale has been concluded. We reserve the right to refuse any order/application at our discretion. No wine will be sold to anyone under the age of 18 years.

Delivery

Within South Africa this is free of charge for all Club deliveries, and on additional order of 12 bottles/multiples of 12. Wine purchased will only be dispatched upon successful receipt of payment. Delivery will be made to the address on your application form, which usually takes place 5–10 working days from payment. All deliveries made in South Africa will be by road freight directly to your nominated delivery address. All goods must be signed for on delivery. If no one is available at the nominated address when the delivery is attempted, the goods will be retained by the courier, in which case notification of the attempted delivery will be given. Should the wine order be returned to the Estate, any further delivery
attempts will be at your cost. We will not be liable for any loss occasioned by any delay in the delivery of any order, nor for any loss, has damage or misplacement of any wines ordered from us after delivery been made to your nominated delivery address. Risk in and to the Products will transfer to you upon completion of the delivery.

Insurance

Our products are insured to the point of delivery.

Cancellation

An order is considered cancelled once you have notified Avondale and we have communicated to you confirmation of receipt of your cancellation notice. Cancellation of in-stock items is only possible if the stock has not left our premises. Orders may be cancelled by calling us on 021 863 1976 or by email via wine@avondalewine.co.za

Privacy

All information we collect from you will only be used for purposes of processing your order, providing you with services you request from us and sending you regular information on Avondale Wine.

Return Policy

We guarantee the quality of the wines we produce, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, contact us 021 863 1976 or by email via wine@avondalewine.co.za

We will notify you by email of your refund once we’ve received and processed the return product. You may return unopened products within 30 days of delivery for a full refund if the return is a result of our error (eg you received an incorrect or defective product), or you received damaged goods.

You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the courier (five to ten working days), the time it takes us to process your return once we receive it (three to five working days), and the time it takes your bank to process our refund request (five to ten working days). But in many cases you will receive a refund sooner.

Refund Policy

Where you have paid by credit card, we will process any refund to the credit card used for the purchase. In any other case, we will refund you by cheque or electronic funds transfer.

Country of Domecile

These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. The courts of the Republic of South Africa shall have exclusive jurisdiction to determine any dispute connected with any orders placed with Avondale Wine.

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